Appointments and Cancellations

Thank you for choosing our clinic for your aesthetic needs! To secure an appointment, there are specific requirements and fees that must be adhered to.

For new patients, we kindly request a non-refundable consultation fee of AED 367.5. This fee is essential to confirm your appointment and will be deducted from the overall treatment cost. It's important to note that this fee is non-refundable.

Should you be unable to attend your appointment, we ask for a minimum of 48 hours' notice. This enables us to allocate your appointment slot to another patient. Failure to provide the necessary notice or instances of missed appointments will incur a cancellation fee of AED 367.5.

To facilitate payment for the consultation or cancellation fee, we will forward you a payment link from the clinic. Kindly follow the instructions outlined in the link to finalize the payment.

In the case of appointments with our visiting plastic surgeon, an upfront security deposit of AED 525 is required. This deposit is imperative to secure your appointment. Again, we will provide you with a payment link from the clinic for your convenience. Please ensure you follow the provided instructions.

We value your understanding and cooperation in regard to our appointment and cancellation policies. For any further inquiries or assistance, please don't hesitate to get in touch with us.

Scheduling

To secure an appointment, please reach out to our office at [phone number] or visit our website [website link]. Our receptionist will guide you in identifying a suitable time slot, taking into account both your availability and the availability of our doctors/therapists.

Should you encounter difficulty in scheduling an appointment within the upcoming two weeks, we recommend enlisting your name on our waitlist. This way, in the event of cancellations or rescheduling, we will promptly contact you to propose the newly available slot.

While we prioritize pre-scheduled appointments, we do accommodate walk-ins to the best of our ability. However, it's important to note that there might be a waiting period, and immediate consultation or treatment might not be feasible.

We extend our apologies for any inconveniences that may arise and value your understanding. Your health and well-being remain our foremost concerns, and we are dedicated to delivering optimal care to all our patients.

Payments

Packages can be divided into a maximum of two installments for payment.

If you choose to pay in installments, the maximum number of installments allowed is two.

Credit is not accepted as a form of payment.

Payment must be made in full at the end of each session.

Cheques, whether personal or company, are not acceptable as a form of payment.

For American Express (Amex) cards, a surcharge of 3.95% is applicable.

Cash is also accepted as a mode of payment.

Credit cards and debit cards are accepted as modes of payment.

Refunds

We understand that refunds are an important concern for our customers. However, we would like to inform you that we do not offer refunds for our treatments.

Before proceeding with any treatment, we provide our customers with comprehensive and detailed information about the treatment. This ensures that our customers are well-informed and capable of making an informed decision before proceeding with the treatment.

Our commitment to transparency leads us to offer our customers a complete comprehension of the treatment process, potential outcomes, and any associated risks or constraints. Consequently, once a treatment has been administered, we are unable to accommodate refund requests.

We encourage all customers to ask questions, seek clarification, and carefully consider their decision before undergoing any treatment. Our team is always available to address any concerns or queries you may have to help you make an informed decision.

Please note that our no refund policy is in place to maintain fairness and uphold the integrity of our services. We appreciate your understanding in this matter. 

Insurance

Our no-refund policy signifies that while we lack a direct arrangement with insurance companies to directly invoice them for our services, we are equipped to furnish you with the essential documentation needed to initiate a reimbursement claim. This documentation will include details such as rendered services, the associated expenses, and any pertinent information stipulated by your insurance provider. Subsequently, you would be responsible for submitting this documentation to your insurance company for them to process your claim and potentially reimburse you for the expenses. 

Cancellation Policy

We acknowledge that unexpected situations can arise, leading to the need for cancellation or rescheduling of your treatment appointment. Nonetheless, we kindly ask that you provide us with a minimum of 24 hours' notice in the event you require cancellation or alterations to your scheduled appointment.

Insufficient notice or unconfirmed appointments might result in automatic cancellation. This policy is designed to ensure that we can effectively accommodate other clients who may be awaiting appointments.

We hold both your time and ours in high regard, and our aim is to deliver exceptional service to all our clients. By adhering to this cancellation policy, you enable us to efficiently manage our schedule and extend the same level of care to each and every client.

Should you have inquiries or need to proceed with a cancellation or rescheduling, please contact our office at your earliest convenience. Your understanding and cooperation in adhering to this policy are greatly appreciated.

Disclaimer

BC cannot ensure specific outcomes from our treatments, as results are subject to diverse factors including hormonal fluctuations and individual healing responses. To enhance the likelihood of a positive outcome, it is important that you provide the practitioner with comprehensive information about their medical history. This information enables our experts to customize the treatment appropriately and make well-informed choices.

Identification

In order to comply with the regulatory bodies in the UAE, we kindly request that you provide a copy of your ID for the purpose of updating and maintaining your medical records. This is a mandatory requirement to ensure accuracy and security of your personal information. Rest assured that your ID copy will be handled with utmost confidentiality and will only be used for the intended purpose.

Confidentiality

We want to assure you that the privacy and security of your personal information are of utmost importance to us.

As part of our unwavering commitment to safeguarding your information, it is important to note that all client records remain the sole property of BC Aesthetic Clinic. We have implemented rigorous security measures to prevent unauthorized access or disclosure of your details.

Please rest assured that no aspect of your client information is shared with any other clinics or individuals. Your privacy is our priority, and we adhere to strict confidentiality protocols.

Additionally, we may use your email address to send you our monthly newsletter, which includes updates on our services, promotions, and skincare tips. We may also use your mobile number to send you SMS messages with monthly offers.

However, we understand that you may prefer not to receive these communications.Should you wish to abstain from receiving our newsletter or SMS offers, kindly inform our management team, and we will promptly remove you from our mailing list.

We appreciate your trust in BC Aesthetic clinic and look forward to providing you with exceptional skincare services.

If you have any further questions or concerns regarding our privacy policy, please do not hesitate to contact us. 

Complaint Policy

We apologize if your experience did not meet your expectations and appreciate you bringing this to our attention. To ensure that we handle your complaint effectively, kindly forward an email to https://[email protected]/ detailing the specifics of your concern. We assure you that we will acknowledge your email within a span of 2 days and provide a comprehensive response within 7 days. 

Your satisfaction is important to us, and we value your feedback. If you would like to share your experience at BC, we encourage you to leave feedback on our website. Thank you for choosing BC, and we look forward to the opportunity to address any issues you may have encountered.

Patient Responsibilities

Please make sure to arrive on time for your appointment.Should you arrive 15 minutes or more after the appointed time, it may be considered a cancellation. 

Please bear in mind that each treatment plan is unique, and it is essential to follow the specific guidelines provided by your doctor or therapist. This will help you to maximize your results, minimize complications, and achieve the desired outcome from your treatment. 

Childcare

We understand that it may not always be possible to arrange for childcare during your appointment. However, we politely request not to bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons.

Before & After Images

At our clinic, we prioritize patient privacy and confidentiality. As part of our standard procedure, pictures are taken at each appointment to accurately document and track patient progress. We want to assure our patients that these pictures will not be displayed publicly or shared on social media platforms without obtaining explicit written consent from the patient. Respecting our patients' privacy is of utmost importance to us, and we adhere to strict ethical and legal guidelines regarding the use and disclosure of patient information.

Privacy Policy

We understand the importance of ensuring that the personal information entrusted to us is protected and respected at all times. All personal data is handled in accordance with the Data Protection Guidelines.

This privacy policy sets out the basis on which the personal information we collect from you, or that you provide to us, will be processed and managed by BC.